| How does your training system work? |
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to question list |
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Our instructors come to your site in
Calgary,
Alberta. Even if you're outside Calgary, we can arrange for computer
courses or seminars wherever, whenever (travel time and expenses
extra).
You can have one-on-one or group training,
customized to
your goals and learning style. You can choose informal
"Q
&
A" sessions, structured courses that include workbooks and certificates
of completion, or project kickstarts when you have a specific project
in mind. More
info about session types
Once you've decided what type of training you
want, give us a call. We'll arrange a time and place that
works for you. It's
as easy as that. We teach you on your own computer, so there
are never any
surprises when you try things on your own after your training.
We work with all skill levels, from absolute
beginners
to power users. Our instructors excel at breaking down tasks into
simple, step-by-step processes to make your learning easy!
Keep in mind that if you want to learn a software
program, you need to have a computer with the software loaded. If you
want to learn the software but don't have the program or don't have a
computer on site, let us know when you register, and we'll bring out a
computer with the software on it for you to use just during class time
(there may be rental charges for groups).
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| What
if I don't have the computer(s) I need? |
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to question list |
If you need
a computer to train
on, let us know. We can bring an extra laptop free of charge.
If you need more than one extra computer, we can help you
arrange
for laptop rentals to accommodate your group.
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| How do I get more
information? |
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Please give us a call at (403) 269-2347, or email
us.
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| When are
appointments available? |
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Our hours are flexible. We have appointments
available
Monday through Friday, from 8:00 AM until 5:00 PM. We also have a few
slots available on weekday evenings and weekends (there is an extra
charge for evening and weekend appointments).
Please give us a call - we'll arrange a
time that will work for you.
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| What is the minimum
amount of time for an appointment? |
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For an appointment where we meet with you in
person, the minimum time is 1.5 hours. If you're calling or emailing us
using your Answer Card,
the minimum time is 10 minutes.
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| What is an
"Answer Card"? |
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An Answer Card lets you purchase phone support at
a reduced rate. For more information, please click here.
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| How do I register for
a session? |
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To register for a session, please give us a call
at (403) 269-2347.
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| What if I need to
cancel a session? |
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If you need to cancel a course that you've booked,
just
call us at (403) 269-2347 at least 24 hours prior, and we'll reschedule
it for you. Please refer to Computer
Software Training Policies for complete details.
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| Are there limits on
the size of groups? |
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We consider a group size of 5 - 10 people to be
the
best
for our hands-on group training so that people can get individual
attention.
If
you have a larger group, we'll help you figure out the best way to
train them by using our assessment tools to determine what group size
will provide the most benefit.
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| What are my
payment options? |
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You can pay for sessions by cash, cheque, or money
order. If you prefer to use a credit card, you can pay online using
Visa, MasterCard, American Express, or Discover. You can also pay
online using PayPal.
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| How much does the
training cost? |
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Most of our structured courses give you the
equivalent of an 8-hour course in only 3 - 4 hours.
For more information on fees, please call us at (403) 269-2347.
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| What if I book
an appointment, but it's not long enough? |
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All the topics are strictly "learn at your own
pace".
The instructor will take as much time as you need to understand the
material.
The estimated times are just guidelines, so if you
need
extra time to get through the material, we can book another appointment
for you. Sometimes we may even be able to extend the length of your
session on that day, if your instructor has time free after your
session.
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| What if I book an
appointment that's longer than I need? |
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If you finish in less time than you've booked,
feel
free to ask the instructor about any other topics that interest you..
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| What if I'm not
happy with the course material or the instructor? |
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Please tell us if there's something you'd like
changed. We appreciate the feedback and are always striving to improve.
If you feel that the material was not presented
adequately or understandably, we will send an instructor to answer your
additional questions about the material free of charge. If you're still
not satisfied, we'll refund 100% of your money.
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| What are your online
store policies? |
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Please click
here to read our online store policies.
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| Where are classes held? |
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to question list |
Classes
are held at your home or office - our
instructors come to you.
If you're located outside Calgary, Alberta, there may be
additional charges for travel or time to get to your location.
Please contact us for more information.
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| What if I'm outside of Calgary,
Alberta? |
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to question list |
If you're
not in the Calgary area, or if you need to train team members
who are in various locations, you can choose a Live Online
session
instead. Online sessions are exactly the same as in-person
sessions,
with a live instructor who will lead the class and answer all your
questions during the session. All you need is an
internet and phone
connection.
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| Are the Live Online sessions
"canned"? |
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to question list |
No, all
our
Live Online sessions are
led in real time by a live instructor. You'll need an
internet
connection so that you can follow along with the course material on
your screen, and you'll use your telephone connection to listen to the
instructor and ask questions.
You can control the content of the online sessions the same as if you
were in the same room with the instructor. You can ask
him/her to
speed up or slow down, concentrate on certain topics or skip over
others, and stop the instructor to ask questions whenever you want.
If you're having trouble with a concept, you can even show
your
screen to your instructor, so that he/she can see where you need help.
The only difference between an online session and an in-person session
is that the instructor isn't in the same room with you.
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| What can I expect when I book
a session? |
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to question list |
When you
book a session with us, you can expect a consistent
experience, and high
standards of training. We have a 100% satisfaction guarantee.
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